US Toll-Free: (800) 842-2974 / Local (818) 736-9990

Producers of Customer Service Intelligence®

www.customerserviceintel.com

Meet The Founders

Meet-the-Founders_680x300

Leigh and Marguerite Gregory take time out from their busy schedules to answer a few important questions. Inquiring minds want to know, so they decided to pull up a soapbox or two and shed some light on a few subjects. They’ll be back from time to time to answer other questions so check back regularly.

Why Did You Start the Company?

Co-Founder: Leigh & Marguerite


Description: Started in the thick of the economic downturn, Trainevision, Inc. has weathered many a storm to get their product to market. But what possessed them to start it in the first place? Apparently it takes two people to answer a question like that.


Status: Ready to go!


WATCH



What is Television Series-Style Training?

Co-Founder: Leigh


Description: It’s new, but what is it? What’s it got to do with television and what channel is it on? Oh, it’s not on broadcast or cable? So why does it have the word “television” in it. Please explain. Leigh does a fine job of doing so. Check it out.


Status: Cut & dried!


WATCH



Why Buy Off-the-Shelf?

Co-Founder: Marguerite


Description: Training departments are busy. And there’s a lot more training to do, every year. After all, training is a consumable. So, when working on initiatives and budgets, there’s the delicate balance of internal production, custom production and off-the-shelf to consider. Marguerite has some tasty comments about off-the-shelf.


Status: Hot off the editing suite!


WATCH



Will Television Series-Style Work?

Co-Founder: Leigh


Description: Okay, Leigh…blah, blah, blah. It might sound all creative and maybe even innovative in a “why didn’t I think of that?” sort of way. But television and training are two different things; with two different levels of engagement. What makes Leigh so sure this technique will work? Let’s click WATCH and find out!


Status: Decked & festooned!


WATCH



Learner Engagement Expert, Says Who?

Co-Founder: Leigh


Description: Every company in the learning and development business claims to be an expert in learner engagement. And why wouldn’t they? Leigh’s no different. When asked what makes him a learner engagement expert, he had some interesting things to say.


Status: Watch it, why don’t cha!


WATCH



Why Train on 3 Types of Customer Service?

Co-Founder: Marguerite


Description: Customer Service Intelligence®, their flagship Learning TV™ show covers three types of customer service. For those who may wonder “why so many types?” click play to see what Marguerite had to say about that.


Status: Ready to go!


WATCH



Why Recognition & Reward?

Co-Founder: Leigh


Description: Leigh’s worked in the performance improvement industry for some time. So, when it comes to behavior change, he’s learned from the best. Check out what he had to say when asked about the value of recognition and reward.


Status: What are you waiting for?


WATCH



  • AWARDS
    The “video” part of our training business comes naturally because we already have an award-winning production company called Bright Tomorrow Productions.
    Read more
  • FEATURED PROJECT
    The Learning Show® is our internet talk show with host Leigh Gregory. Check out this episode with eLearning guru Elliott Masie. Elliott discusses things to come.
    Watch
  • BLOG
    This is Leigh’s blog. He refused to simply call it, The Blog. He says it sounds too much like “The Blob,” a campy horror movie from back in the day.
    Read more
  • FEATURED VIDEO
    We use our television and movie scriptwriting expertise to create groundbreaking video-based training products. Check out the Customer Service Intelligence® trailer.
    Watch