US Toll-Free: (800) 842-2974 / Local (818) 736-9990

Producers of Customer Service Intelligence®

www.customerserviceintel.com

FAQ

General Questions

  • Q: Do you create eLearning Courses?

    A: Yes. Each of our Learning TV™ Shows will come as a SCORM conformant ELearning course. Soon we’ll have MLearning Refreshers as well. So, stay tuned.

  • Q: Where are the rest of your training courses?

    A: Right now we only have our flagship product, Customer Service Intelligence. Please see our Coming Soon page for a list of our upcoming productions.

  • Q: Can I duplicate the videos in my Learning TV™ Show

    A: Sorry, but no. It’s actually illegal to make unauthorized copies of our copyrighted material.

  • Q: Can I copy my resource materials?

    A: You can print specified materials for your own use. But it’s against the law to copy and loan this product to others for the purposes of training. Please see the above answer.

  • Q: Can I alter or copy the Resource Materials that come with my Learning TV™ Show?

    A: Where specified, and with stipulations, all content on your Resource Disc can be printed and/or copied as much as you need. However, only the PowerPoint presentation, Checklists, Certificates of Completion, and Communication templates can be edited to suit your individual needs. More details are included in your Leader’s Guide. Please feel free to contact us if you have any other licensing questions.

If you don’t see your question here, please call +1 800-842-2974 and we’ll be glad to help you.

14 Day Trial

  • Q: What do I get in my 14 Day Trial?

    A: Good question. You get access to a private preview microsite that hosts three versions of our product: The instructor-led On Demand (“streaming video”) version, the instructor-led On Demand “Flipped Classroom” version, and the Learner-led gamified eLearning version. From one convenient place, you can sample the version that best suits your training needs.

  • Q: Can I share my 14 Day Trial with a Colleague?

    A: The best and easiest path is to encourage your teammates to start their own trials, independent of yours. Here’s why: our gamified eLearning version of the course will bookmark so they won’t experience the preview from the beginning. They’ll simply start from where you left off. How much fun would that be?

  • Q: How do I roll my 14 Day Trial into a license?

    A: It’s easy. From the trial’s preview microsite, just click the link (in the footer) to the Customer Service Intelligence ecommerce site, go to the Store and purchase the appropriate product. Or of you like, please call us. We’ll be more than happy to help you activate your new license.

  • Q: Can I extend my 14 Day Trial?

    A: Absolutely, all you have to do is contact our Customer Care department by email or phone and we’ll add more time.

Membership

  • Q: Why should I take the time to open an account?

    A: Because it’s easy, it only takes a few minutes, and we created it just for you. Plus, it enables you to view near full length versions of our Learning Show episodes if you want to. And it’s the internet version of introducing yourself to us. We hope you’ll find our products meaningful and worthwhile. And hopefully, you’ll come back and visit us again. And when you do, we want to greet you personally and make your experience nicer.

If you don’t see your question here, please call +1 800-842-2974 and we’ll be glad to help you.

Privacy

  • Q: Do you share my information with anyone?

    A: ABSOLUTELY NOT. We are customers too. As customers we enjoy our privacy so we know how important it is. We respect your privacy as if it were our own. So, rest assured that we will never sell or share your information with anyone…not now, not ever. Pinky swear.

If you don’t see your question here, please call +1 800-842-2974 and we’ll be glad to help you.

Product Previews

  • Q: Do you ship preview copies of your product?

    A: So sorry but no, we don’t. However, we do offer lots of video content from our Learning TV™ Shows right here on the website. It easier and faster! We also believe that it’s “greener” if you test drive our product through the most earth-friendly methods. Once you become a member, you can also watch near full-length episodes without DVDs or players. You can also browse our beautiful Leader’s Guides and Learner’s workbooks with full screen PDFs. And of course, if you then purchase one of our products and aren’t completely satisfied with the quality, we’ll gladly refund your money.

  • Q: How do I preview your support materials?

    A: On the product detail page of our guides and workbooks, you’ll find a link to view the PDFs. And we provide ways to magnify the images of our posters and Memory Tiles so you can get a better look at the quality, detail and care we took in creating them for you and your Learners.

  • Q: Why is your Episode Preview so short?

    A: We actually offer far more video related content on each Learning Show than most producers offer on their products. We believe that the more you see of our products, the more you’ll recognize the quality and care. Please visit the Story, Characters, and Learning Point pages for more exciting video content.

If you don’t see your question here, please call +1 800-842-2974 and we’ll be glad to help you.

On-Demand Subscriptions

  • Q: What types of subscriptions do you offer?

    A: We offer one main type: Yearly. However, you can subscribe for multiple years if you like. Just call us, let us know how long you’d like and we can certainly work something out. We have the technology, as they used to say.

  • Q: Do you ship physical DVDs with your subscription products?

    A: No. But we offer a much better solution; streaming! It’s more cost and time effective, “greener” and more versatile if we stream your on-demand video content from the web rather than mail physical media. You’ll have the freedom to login and train from anywhere!

  • Q: Do I get the printed Leader’s Guides and Learner’s Workbooks with my subscription?

    A: Unfortunately, we cannot rent or loan the physical guides and workbooks. But you will receive printable PDFs with the downloadable portion of the on-demand product. However, you can certainly purchase our beautiful full color guides and workbooks. It’s a great way to show your learners that you appreciate their time and commitment.

  • Q: Can I subscribe to wall art (posters) and memory tiles too?

    A: Actually, no. You’ll want to purchase those as well so they can be around as reminder items to help make the learning last longer.

  • Q: What if I change my mind and want to buy the Learning TV™ Show; will my subscription fees count towards the purchase.

    A: What you purchase from us is a license to use our courses for the designated time. When your subscription ends, all licenses for and use of the On-Demand video or the Elearning revert back to us and the course is no longer accessible through the Cloud LMS.

If you don’t see your question here, please call +1 800-842-2974 and we’ll be glad to help you.

Discounts

  • Q: Do I get a discount if I buy more than one Learning TV™ Show?

    A: Yes, you do. Just contact one of our amazing account executives and they’ll be glad to help you.

  • Q: What industry discounts do you offer?

    A: We offer a full 10% discount for Government, Education and Non Profits. Just call us and we’ll walk you through the process.

If you don’t see your question here, please call +1 800-842-2974 and we’ll be glad to help you.

Payments

  • Q: How many ways can I pay?

    A: As you’ll see on our footer, we accept Visa, American Express, Master Card, and PayPal.

  • Q: Do I need an account or a P.O. to pay for my Learning TV™ Show?

    A: No. As you step through the shopping cart you’ll want to provide certain information to help us complete the sale. If cutting a P.O. is part of or purchasing process we can certainly accommodate that.

If you don’t see your question here, please call +1 800-842-2974 and we’ll be glad to help you.

International

  • Q: Do you offer your courses in other languages besides English?

    A: We have strong experience in localization and translation so as demand warrants; we will most certainly offer courses in Spanish, French, Portuguese (Brazil). Please join our community to receive our product related updates.

  • Q: Can I subscribe or get an eLearning license from outside the U.S.?

    A: If you have a fast internet connection that allows you to stream HD video content and access the cloud LMS, then yes! Please refer to the subscription section of the FAQs to see how subscriptions work.

  • Q: What forms of payment do you accept from International customers?

    A: Credit card and PayPal work wonderfully. Hope you agree.

If you don’t see your question here, please call +1 818-736-9990 (US) or +44 20 3318 1223 (UK), and we’ll be glad to help you.

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