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One Company’s Take

The Learning & Development industry hums along at an amazing pace. Big changes are afoot. How will it all shake out? Everywhere you turn there’s a lot going on, tons of differing opinions, and more than a slew of people blogging about it all. So, what’s one more voice, an additional perspective and yet another take amongst friends?

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More empathy needed in the workplace and the world

Posted on Nov 12th, 2014; - By admin - 0 Comments
More empathy needed in the workplace and the world...


Is your New Year's resolution a commitment to customer service?

Posted on Oct 21st, 2014; - By admin - 0 Comments
Is your New Year's resolution a commitment to customer service? How many business owners will strongly commit to providing better customer service in 2015? It's likely if customer service is on the list at all, it will be near the bottom...


Failures in customer service impact the bottom line

Posted on Aug 18th, 2014; - By admin - 0 Comments

Failures in customer service impact the bottom line

It's an all-too familiar scenario: A frustrated customer left on hold for too long vows never to do business with that particular company again.

As the phone call is te...



Don’t ignore depression in the workplace

Posted on Aug 13th, 2014; - By admin - 0 Comments

Don’t ignore depression in the workplace

In mid-August 2014, a beloved Hollywood star took his own life in a bout of depression.

The news proved shocking, because few realized Robin Williams was deeply depressed. Thos...



Are you growing your brand with stellar customer service?

Posted on Jul 17th, 2014; - By admin - 0 Comments

Are you growing your brand with stellar customer service?

How would you like to be known in franchise circles as a franchisor noted for achieving the "most improved franchisees?"

Rose Kuhnau attributed her New Orleans-ba...



How do moods impact productivity in the workplace?

Posted on Jul 16th, 2014; - By admin - 0 Comments

How do moods impact productivity in the workplace?

Did you know unhappy cows produce less milk?

"So what?" you might say. Well as it turns out people aren't so different. There's a definite link between productivity and...



Is the human factor waylaying your business?

Posted on Jun 24th, 2014; - By admin - 0 Comments

Is the human factor waylaying your business?

When a manager's plans are put into action oftentimes one major factor is overlooked: Read more



When a call out is due

Posted on May 29th, 2014; - By admin - 0 Comments

When a call out is due

Motivation is a key component in a productive workplace. If it's handled incorrectly or put on the back burner, employee morale can take a plunge. Most people will drift, from the company's main focus. And...



Workplace training key to a successful enterprise

Posted on Apr 23rd, 2014; - By admin - 0 Comments

Workplace training key to a successful enterprise

It's surprising how many assumptions are blithely made each day in the world of commerce with little evidence to back up those suppositions.

One person who never shied aw...



Tips to increase customer retention

Posted on Mar 17th, 2014; - By admin - 0 Comments

Tips to increase customer retention

You wooed those new customers, catered to those demanding clients and crossed your fingers that this would be the year your business kicked into high gear. Despite your efforts, your client rete...



Video training packs a punch!

Posted on Mar 12th, 2014; - By admin - 0 Comments

Video training packs a punch!

From cave walls to the advent of the papyrus scroll, the transmittal of information crept along at a snail's pace for centuries.

Picture those cave men seated around a campfire, one telling...



Three ways to boost engagement in the workplace

Posted on Mar 1st, 2014; - By admin - 0 Comments

Three ways to boost engagement in the workplace

You wooed those new customers, catered to those demanding clients and crossed your fingers that this would be the year your business kicked into high gear. Despite your efforts, your...



Are you at a competitive disadvantage when it comes to customer service?

Posted on Feb 15th, 2014; - By admin - 0 Comments

Tips to increase customer retention

Savvy business owners know keen competition can arise at any time, wooing your customers over to new products and services by dishing up top-notch customer service. Numerous surveys show that a...



Use the lens of televised drama to train your workers

Posted on Feb 6th, 2014; - By admin - 0 Comments

Use the lens of televised drama to train your workers

We're human, and we feel as well as think. Some of us do more of one than the other - and that's OK. In fact, this brings up a crucial point for employers. Th...



Is your work crew in a stew?

Posted on Jan 27th, 2014; - By admin - 0 Comments

Is your work crew in a stew?

As soon as you close the sale that's when the hard work really begins: Keeping the client happy.

Unfortunately many a great sale often turns into the loss of a valued client who wasn't as hig...



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  • AWARDS
    The “video” part of our training business comes naturally because we already have an award-winning production company called Bright Tomorrow Productions.
    Read more
  • FEATURED PROJECT
    The Learning Show® is our internet talk show with host Leigh Gregory. Check out this episode with eLearning guru Elliott Masie. Elliott discusses things to come.
    Watch
  • BLOG
    This is Leigh’s blog. He refused to simply call it, The Blog. He says it sounds too much like “The Blob,” a campy horror movie from back in the day.
    Read more
  • FEATURED VIDEO
    We use our television and movie scriptwriting expertise to create groundbreaking video-based training products. Check out the Customer Service Intelligence® trailer.
    Watch